This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Fun Fest Holiday Club Privacy Policy

Fun Fest Holiday Club is part of Fun Fest Franchising (UK) ltd.

This privacy policy explains how we use any personal information we collect about you when you use this website.


What information do we collect about you?

We collect information about you when you register your child for a place at Fun Fest Holiday Club. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. We collect information about your child including their date of birth and any medical conditions, additional needs, allergies and preferred language. This information is collected so that we can ensure your child is well cared for and secure at Fun Fest.

We collect your address, telephone numbers, email addresses and emergency contact details. This information is collected so that we can contact you if your child becomes unwell, there is an emergency while they are at Fun Fest, and to make sure they are collected by a nominated individual if you are unable to collect them.

You will be asked to re-enter this information each time you book at Fun Fest Holiday Club. This is because we need to make sure this information is kept up to date.

How will we use the information about you?

We will only use the information to contact you in any emergency, if your child becomes unwell, or in the event of outstanding payments of your Fun Fest Holiday Club fees. We do not share your information with any third party.


Marketing Access to your information.

We do not share your information with third parties. Fun Fest Holiday Club may occasionally ask you to participate in a Customer Satisfaction Survey so that we can use your opinions to improve our service to you. Fun Fest Holiday Club may send you information about our services and events.

Website usage

We use your information to personalize your repeat visit to our website. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


How to contact us:

Please contact us if you have any question s about our privacy policy or information we hold about you: by email:

Registered office: Fun Fest Holiday Club, 2 Water Court, Water Street, Birmingham, B3 1HP.